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don't let them fool you! I don't believe you less negotiation and more escalation! lies from the bank make more $ negotiators soft negotiations they are after your commissions! we can't pay that fee...?
Coach Collard and Kevin Kauffman, from Group 46:10 discuss the banks techniques of soft negotiation, that only insiders know about. If you are an agent, you need to be aware of this!
Enjoy!
Coach
